sul777 Terms and Conditions

1General Provisions

These terms and conditions ("Terms") govern the use of the sul777 platform and all its services. sul777 is an online entertainment platform that provides casino games, sports betting and related services for users in Bangladesh.

These Terms apply in both English and Bengali. In the event of any dispute, the Bengali version will be considered authoritative. sul777 reserves the right to amend these Terms at any time without prior notice. It is therefore recommended that you revisit this page regularly.

These Terms must be read together with sul777's Privacy Policy and Responsible Gaming Policy. These three documents together form the complete legal framework for use of the platform.

2Account Registration and Eligibility

2.1 Age Requirement and Eligibility

The following conditions must be met to register on the sul777 platform:

• The applicant must be at least 21 years of age (for 21+ only).
• The user must hold a valid mobile banking account registered in their own name (bKash, Nagad, Rocket or Upay).
• Each person may open only one account.
• All information provided at the time of registration must be truthful, accurate and up to date.

2.2 Identity Verification (KYC)

sul777 reserves the right to verify a user's identity at any time. The following documents may be requested for identity verification:

• A photo of the National Identity Card (NID) or passport.
• Proof of ownership of the mobile banking account.
• Bank statements or other financial documents if required.

If identity verification fails or false information is found, sul777 reserves the right to suspend or close the account.

2.3 Multiple Accounts Prohibited

Opening more than one account by the same person, family, device or IP address is strictly prohibited. If this rule is violated, all associated accounts will be closed and the balances may be forfeited.

3Account Security

The user is solely responsible for the security of their own account. The following rules must be followed regarding account security:

• Keep your login password confidential and never share it with any third party.
• Report any unauthorized use of your account or any security breach to sul777 support immediately.
• Do not allow any third party to use your account.
• Use a strong password and change it regularly.

4Deposits and Withdrawals

4.1 Deposit Rules

The following methods may be used to deposit funds on the sul777 platform: bKash, Nagad, Rocket and Upay. The following conditions apply to deposits:

• Minimum deposit amount: ৳100 (for each method).
• Only payment accounts registered in your own name may be used.
• Deposits from accounts registered in a third party's name are prohibited.
• The deposit amount will be credited to the account only after it has been fully processed.

4.2 Withdrawal Rules

The key conditions for withdrawals are as follows:

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: within 1 hour.
• Withdrawal requests will only be sent to the payment method used for the deposit.
• KYC verification must be completed before making a withdrawal.
• Winnings earned from bonuses must meet the wagering requirements before withdrawal.

4.3 Transaction Verification

sul777 reserves the right to conduct additional verification for unusual transactions. Transactions may be suspended or cancelled if fraudulent or suspicious activity is detected.

5Bonuses and Promotions

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000.
• Deposit ৳18,000 → ৳8,000 bonus → Total balance ৳26,000.

5.2 Wagering Requirements

The bonus amount and any winnings earned from the bonus must meet the wagering requirements before withdrawal.

• Wagering requirement for the welcome bonus: 10 times (on the bonus amount).
• The bonus amount cannot be withdrawn until the wagering requirement has been completed.
• The wagering contribution rate may vary across different games.

5.3 General Bonus Terms

The following conditions apply to all bonuses and promotions:

• Each bonus offer must be used within a specified validity period.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be cancelled.
• sul777 reserves the right to modify or cancel any promotion.
• The same person may not claim the same bonus more than once.

6Gaming Rules

The following rules must be followed while playing games on the sul777 platform:

• Each game has its own rules, which can be found in the game interface.
• Game results are determined by a certified Random Number Generator (RNG), which ensures fairness.
• If a game round is cancelled due to a technical malfunction, the bet amount for that round will be refunded.
• In live casino games, the dealer's decision will be considered final.
• If a game is interrupted due to a loss of internet connection, the system will automatically complete the game.

6.1 Sports Betting

The following rules apply to betting on cricket, football, kabaddi and other sports events:

• All bets will be accepted before the event begins, unless live betting is specifically active.
• If an event is cancelled or abandoned, the bet amount will be refunded.
• sul777 reserves the right to cancel a bet if an unusual betting pattern is detected.

7Prohibited Activities

The following activities are strictly prohibited on the sul777 platform:

• Any form of fraudulent activity, hacking or system manipulation.
• Playing games using bots, scripts or automated software.
• Money laundering or illegal financial activities.
• Bonus abuse or any attempt to exploit the system by other means.
• Harassment, threats or disrespectful behaviour towards other users.
• Unauthorized use of sul777's intellectual property or copyrighted materials.
• Helping minors access the platform.

8Responsible Gaming

sul777 is fully committed to responsible gaming. We believe that gaming should be an entertaining activity, not a cause of financial problems.

Users may use the following tools to protect themselves:

• Deposit Limit: Set a daily, weekly or monthly deposit limit.
• Self-Exclusion: Take a break from the platform for a specified period.
• Reality Check: Review your gaming session at regular intervals.

For more information on responsible gaming, visit our Responsible Gaming page.

9Intellectual Property

The sul777 platform and all its content — including logos, trademarks, software, game content, designs, text and other materials — are the intellectual property of sul777 or its licensors.

Without written permission, users may not:

• Reprint or reproduce these materials.
• Use them for commercial purposes.
• Transfer them to any third party.
• Modify them or create derivative works.

10Limitation of Liability

sul777 will not be liable for the following:

• Interruption of a gaming session due to loss of internet connection or other technical issues.
• Losses caused by faults in third-party software or payment gateways.
• Losses caused by improper storage of user account information.
• Issues arising from natural disasters, war, or other uncontrollable circumstances (force majeure).
• Financial losses resulting from the user's own decision to play games.

sul777's maximum liability shall not under any circumstances exceed the actual balance available in the user's account.

11Terms & Conditions Changes

sul777 reserves the right to change, add, or amend these terms and conditions at any time. For important changes:

• A notice will be clearly published on the website.
• A notification may be sent to the user's registered email or mobile.
• The date of the change will be noted on this page.

If the user continues to use the platform after any changes, they will be considered to have accepted the updated terms and conditions. If the user does not agree to the new terms, they may request to close their account.

12Dispute Resolution

In the event of any dispute or complaint, the following process must be followed:

1. Initial Contact: First, contact the sul777 support team via 24/7 live chat. Most disputes are resolved at this stage.
2. Written Complaint: If unresolved, send a detailed complaint to [email protected]. A response will be provided within 72 working hours.
3. Final Review: The sul777 senior team will review the complaint and communicate a final decision.

The final decision of sul777 will be considered binding and conclusive.

13Contact

If you have any questions or feedback regarding these terms and conditions, please contact our support team:

• Live Chat: Direct support available 24/7.
• Email: [email protected]

Our support team provides assistance in Bengali.